STAFF TRAINING

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This course is also recommended for managers at all levels. A tried and tested two-day customer service and brand values training course. Transmit your company values to your staff and enhance their ability to deliver what you promise to your customer. Let your service stand out in excellence and delivery.

 

Course topics include:

• Brand/Company values

• The company’s target market, aims, values and public image

• People management skills

• Management by appreciation –managing colleagues, line managers and customers

• Perception – differing ways of seeing a situation

• Achieving excellence – under-promise/over-perform

• Complaint management - avoiding, rectifying, learning lessons

 

This course can be done as a company, or as part of induction training. Recommended course sizes –  6-16.  Single candidates can join open courses, and if possible should be furnished with a short,written statement of their own Company/Brand values.

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DEVELOPING YOUR BRAND

 

We offer consultancy on developing your company (or personal) brand to help you stand out from your competitors.

This course is ideal for small to medium-sized companies and self-employed entrepreneurs.

 

Course topics include:

• Help in assessing your target market, nature of service and how to get your team to deliver it.

• Save unnecessary effort in delivering the wrong service to the wrong market!

• Keep your goals simple and achievable, eliminate wasted time, effort and money.

• Deliver 100% satisfaction to your customer!

• Be realistic – and deliver satisfaction to your employees.

• Reduce staff turnover, increase YOUR turnover.

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FEES

 

COURSES

Course costs are dependant on the location, duration of the training and number of attendees. Locations include in-house at corporate HQ or a facility of the company's choosing. They can be run off-site in the UK, France, Switzerland or Italy.

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IN-HOUSE

• Standard £1050 fee per day, £850 per half day. Course design and initial meetings included. 

• 10% reduction for multi-day courses in the same location.

• Additional conference centre cost and refreshments to be confirmed

• Free individual coaching on  training days , by appointment in advance.

• Accommodation and travel expenses required unless organised by client.

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OFF SITE

• For open courses, candidate fee will vary  - Maximum £330/day per candidate, including lunch and coffee/tea breaks.

• For the self-employed, unemployed, very small companies or charities, some subsidized places or courses may be available.  

 

 

CHARITY OR UNEMPLOYED

If you're a charity and are seeking to help your organisation become more efficient and effective in order to carry out your core role better, and use your supporters’ donations more efficiently, we have courses designed for you.

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Charities supporting the unemployed may also want to use the people-management modules to help their clients back into work. Special rates or fee waivers may apply, if the courses are for your core role or you have less than 3 paid staff. If you are unemployed, we encourage you to come on our courses. (Subsidies or Fee waivers may apply).

 

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SCHOOL OR COLLEGE

These courses are also adapted for 16 - 18 year-olds as part of their personal development or career programmes. We have over 30 years experience of teaching a variety of subjects and delivering professional training to young people.